Privacy Policy

Last updated: August 3, 2026

Introduction

This Privacy Policy explains how meadow-signal collects, uses, protects, and discloses information when you use our website and services. We are committed to protecting your personal information and your right to privacy.

Information We Collect

Information You Provide

When you use our services, request a consultation, or contact us, we may collect:

• Full name
• Email address
• Property address
• Property type and characteristics
• Current energy usage information
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

How We Use Your Information

We use the information we collect for the following purposes:

• To provide solar energy assessments and consultations
• To prepare customized system designs and proposals
• To communicate with you about our services
• To schedule site visits and installations
• To process service requests and inquiries
• To improve our website and services
• To send service updates and information you have requested
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations (installation contractors, financing partners, equipment suppliers)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication procedures
• Secure data storage systems

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain customer information for:

• Active customers: duration of service relationship plus 7 years
• Prospective customers: up to 3 years from last contact
• Website visitors: analytics data retained for up to 26 months

Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant privacy authority

To exercise these rights, contact us at [email protected]

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 127 Sustainable Energy Boulevard, Brisbane QLD 4000, Australia

Australian Privacy Principles Compliance

This Privacy Policy is designed to comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We are committed to handling personal information in accordance with these principles.